inbox.thread.unassigned

Event triggered whenever a thread is unassigned.

All webhook payloads follow a consistent top-level structure with event-specific data nested within the data object.

• type (string) — The event type that triggered the webhook (e.g., inbox.thread.unassigned).

• created_at (string) — ISO 8601 timestamp when the webhook event was created.

• data (object) — Event-specific data containing detailed information about the event. The data object for the inbox.thread.unassigned event contains the following parameters:

  object parameters

  • previous_assignee_email (string | null) — The email of the member the thread was assigned to
  • source (api | dashboard | agent | system) — What made the change
  • inbox_id (string) — The ID of the inbox
  • thread_id (string) — The ID of the thread
  • thread (object) — The thread, as it is when the webhook is sentobject (string) — Always inbox_threadid (string) — The ID of the threadsubject (string | null) — The subject of the threadfolder (inbox | archive | spam | sent | trash) — The folder the thread lives inlabels (array) — The labels attached to the thread, each with an id, name, and colorread (boolean) — True only when every message in the thread is read

{
  "type": "inbox.thread.unassigned",
  "created_at": "2026-09-29T12:00:00.000Z",
  "data": {
    "previous_assignee_email": "ada@example.com",
    "source": "dashboard",
    "inbox_id": "b3e2b2b6-3f0e-4c8e-9ad3-2f43a1e2c7f1",
    "thread_id": "7c1f0a2e-5d3b-4e8a-9f61-2b8d4c6e1a90",
    "thread": {
      "object": "inbox_thread",
      "id": "7c1f0a2e-5d3b-4e8a-9f61-2b8d4c6e1a90",
      "subject": "Question about my invoice",
      "folder": "inbox",
      "labels": [],
      "read": false
    }
  }
}