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Which sending feature do you need?

Resend allows you to send both Transactional and Marketing emails.

The difference between Transactional and Marketing emails

Section titled “The difference between Transactional and Marketing emails”

A Transactional email is a message triggered by a user action or required for legal compliance. These emails are essential communications that users cannot unsubscribe from. Common examples include:

  • Order confirmations
  • Password reset emails
  • Account notifications

Typically, transactional emails are 1-to-1 messages sent in response to a specific event.

A Marketing email is any email that is not transactional. These can be promotional, informative, or general communication messages.

Marketing emails are regulated by laws like CAN-SPAM (US) and CASL (Canada), and recipients must have the option to unsubscribe.

Examples of marketing emails:

  • Promotional offers and discounts
  • Newsletters
  • Product updates

Marketing emails can be 1-to-1 (e.g., abandoned cart reminders) or 1-to-many (e.g., newsletters).

While not exhaustive, here's a table listing different examples of emails and the most appropriate type for each example.

Type of Message Type of Recipient Transactional Marketing
Order confirmation Single ✓ ⨯
Password reset Single ✓ ⨯
Abandoned cart Single ⨯ ✓
Newsletter Multiple ⨯ ✓
Promotional offer Multiple ⨯ ✓

You can send a Transactional email using:

You can send Marketing emails using:

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