Why and when to use Topics?

When you send an email, you make one primary decision: who is this for? Those recipients (a person, a list, or a Segment) are the core of sending. By default, everyone in that recipient group receives the message, but not everyone in that group may want that message.

Topics give recipients a way to say "don't send me this kind of email" without unsubscribing from everything. Think of Topics as contracts with your recipients: a promise that if they opt out of a content type, you'll respect it.

Topics don't define who receives a message. They define who asked not to receive that message. This guide explains why Topics matter for deliverability, when to use them, and how they differ from Segments.

Deliverability focuses on landing in the inbox instead of the spam folder. And recipient engagement is a key factor in deliverability. Mailbox providers like Gmail and Outlook track whether people open, click, or mark your emails as spam.

When you send all your marketing emails to everyone on your list, a subsection of your recipients will not engage with your content. This leads to:

• Lower open rates: recipients ignore emails that don't interest them
• Higher spam complaints: frustrated recipients mark emails as spam instead of unsubscribing
• Decreased sender reputation: mailbox providers see low engagement and filter your emails to spam

Topics give your recipients agency, and they give you signals. When a recipient says "stop sending promotional emails," the system honors that request while continuing to send them content they do want. Topics let them decline one without losing the other.

Without Topics, your unsubscribe page offers only one option: unsubscribe from everything. This is a blunt instrument. Many recipients who would have gladly kept receiving some of your content will unsubscribe entirely because they received one too many emails about something they didn't want.

With Topics, recipients can say "no" to specific content types while staying connected to what they value. You retain more engaged subscribers.

Topics are most valuable when you send multiple types of marketing content to the same audience. Consider using Topics if you send:

If you only send one type of marketing email (for example, a monthly newsletter and nothing else), Topics add complexity without much benefit. In that case, a simple subscribe/unsubscribe model is sufficient.

Topics and Segments serve fundamentally different purposes. Understanding this distinction is key to using them effectively.

Think of Segments as who you're sending to and Topics as what you're sending.

When you send a Broadcast:

1. You choose a Segment as your recipients (your sender intent).
2. You label the content with a Topic (so the system can respect recipient preferences).
3. Everyone in the Segment receives the message, except those who opted out of that Topic.

For example, you might send a product announcement to your "Enterprise Customers" Segment, labeled with the "Product Updates" Topic. Recipients who previously said "don't send me product updates" are automatically excluded.

Segments are for targeting. Topics are for protecting preferences. They work together without competing.

When a recipient clicks the unsubscribe link in a Broadcast, they see a preference page showing your public Topics. This page is fully customizable to match your brand.

You can customize:

• Title and description
• Logo
• Background color, text color, and accent color

A branded unsubscribe page looks more professional and trustworthy, which can encourage recipients to adjust their preferences rather than unsubscribe entirely.

Learn more about customizing your unsubscribe page.

When creating a Topic, choose between two default subscription behaviors:

• Opt-in (default): All contacts receive emails for this Topic unless they explicitly unsubscribe (applies retroactively to all contacts)
• Opt-out: Contacts do NOT receive emails for this Topic unless they explicitly subscribe

Use Opt-in for content that's broadly relevant to your audience (like product updates). Use Opt-out for niche content that only some users will want (like a beta program or developer-focused updates).

When creating a Topic, you can set its visibility:

• Public: All contacts see this Topic on the unsubscribe page
• Private: Only contacts who are opted in to the Topic can see it

Private Topics are useful for exclusive content, like a beta program or VIP announcements, where you don't want to advertise the Topic to everyone.

Don't create too many Topics. Recipients get overwhelmed when faced with a long list of checkboxes. Aim for 3–5 distinct content types that clearly communicate what the recipient will receive.

Topic names must be immediately understandable. "Newsletter" and "Product Updates" are clear. "Category A" and "Misc" are not.

The optional description field helps recipients understand the topic. Use it to set expectations about frequency and content.

Whenever you send a Broadcast, label it with a Topic. This ensures:

1. Recipients who declined that content type won't receive the email.
2. If someone unsubscribes, they can opt out of that Topic only, rather than unsubscribe from all your emails.

1. Create your Topics in the Resend dashboard
2. Customize your unsubscribe page with your branding
3. Use Segments to define who you're sending to
4. When sending Broadcasts, always label them with a Topic

By using Segments for targeting and Topics for respecting preferences, you send to the right people while honoring those who said no, improving engagement and protecting your sender reputation.